Return Policy


During the current COVID-19 crisis the pricing of all PPE supplies (eg. masks, gloves, hand sanitizer, disinfectant products) has been highly inflated due to the unavailability of these products in the market. Our pricing will also fluctuate due to market trends, but we will do our utmost to keep our pricing fair.
Due to hygiene and quality reasons we do not accept any returns on these types of products. Please also understand, we will not be offering any form of credits or refunds for pricing decreases as the products become more readily available. Thank you for your understanding.

Returns are accepted under the following conditions only:

Merchandise cannot and should not be returned back to Therapy Supply, without a [ RGA ] Returned Goods Authorization number and must include a photocopy of the original invoice clearly stating the invoice number and total amount paid. A 25% restocking fee will be charged on all returned items if Therapy Supply is not at fault.

All returned merchandise must be in like-new, resalable and as received condition. All freight charges must be prepaid and insured by you, the buyer on all returned merchandise. All authorized merchandise must be returned back to Therapy Supply within 10 calendar days after being delivered.

Any items shipped back to Therapy Supply after 10 calendar days will be refused and returned back to the purchaser at their own expense. Refunds will not be issued on returned merchandise damaged on the way back to Therapy Supply. We can refund you the entire amount of the item, less the shipping fee that we incurred to send you the item. On top of this, you must return the item at your own expense. 

In the event returned merchandise is damaged, Therapy Supply will file a claim with the shipping carrier and refund the purchaser upon settlement of the claim.

All custom entry fees and duty associated with any return or exchanges will be charged to the customer.

Cancelled orders are subject to a restocking fee up to 25% of the original purchase price. Orders may not be cancelled once they have been shipped.

We also can not accept opened or used products.

We can not accept any returns from the following categories:

  • Any items marked as not eligible for return
  • Compression Stockings
  • Support & Braces
  • Toilet Seats and Transfer Benches 
  • Bedding Accessories, Core Pillow, Obus forme Pillow or any item from Obus Forme
  • Also we can not accept opened or used products
  • Medi Beads Heating Pads for hygiene Issues
  • All Needle and Syringe are non returnable goods

Please call us for the return process

The return address will be provided once you give us a call.
Tel: 416-230-44641-866-840-2832

OFFICE PHONE # 416-230-4464

To receive credit for items returned, please review the following information. Call our office for return authorization and we will discuss arrangements for pick up. Items must be received in sealable condition and unopened to receive credit. Unsaleable or damaged items will be subject to a restocking fee or returned to the purchaser. Collect returns without authorization will not be accepted. Returned items must be accompanied by a copy of the original invoice within 30 days of purchase. Special order items are not returnable for any reason.