Terms & Conditions
SHIPPING: Therapy Supply.ca has your product in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders (excluding scheduled delivery items) normally ship( out from our warehouse) within 1 or 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. For shipping we use Canada Post Expedited Parcel Service with tracking number.
If you have any question You may contact us at:
Customer Support Department
16-467 Edgeley Blvd.
Concord, Ontario L4K 4E9
1-866 840 2832
We reserve the right to limit quantities available for sale or sold.
We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.
Advertisements on our Web Site are invitations to you to make offers to purchase products and services on the Web Site and are not offers to sell. Your properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with Therapy Supply Canada, which operates Therapy supply.ca.
The total price of your order will be charged to your credit card when our shipping notice email has been sent to your email address. If you wish to cancel an order, you may request a cancellation by logging into your account and cancelling your order or by calling 1-866-840 2832. However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective. If for any reason you are not completely satisfied with a product you have purchased, we would be pleased to exchange or give you a refund . on most items you buy online, up to 15 days after you receive your order. We will gladly exchange ,up to 14 days after you receive your order. All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. Your name, address, and phone number are required when processing all returns and exchanges for the purposes of detecting and preventing fraud. Valid Original invoice copy may be requested to confirm the information provided.
Please note: for online returns, 10-day return policy begins on the date your items are delivered to you.All freight charges must be prepaid and insured by you, the buyer on all returned merchandise.
For your convenience, we also accept returns by mail: please call 1-866-840 2832 to find out how to make a return by mail. Your invoice is required for mail returns. In the event that a returned order has any packaging, manuals, accessories, blank warranty cards or other items missing, the return may be refused, or we may deduct the value of any of the missing items.
We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.