Orders
How long does it take to process my order?
Most in-stock orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed on the next business day.
How can I track my order?
Once your order ships, you'll receive an email containing your tracking number so you can monitor your shipment online.
Can I cancel or modify my order?
If your order has not yet shipped, please contact us immediately. Once an order has shipped, cancellations or modifications may no longer be possible.
Shipping
Do you ship across Canada?
Yes. We proudly ship to all provinces and territories across Canada.
How much does shipping cost?
Shipping charges vary based on the product, destination, and shipping service. Large, heavy, or freight items, along with deliveries to remote areas, may be subject to additional shipping fees. If an additional charge is required, we will contact you for approval before your order is processed.
How do you ship treatment tables?
Yes. Treatment tables ship by freight and include:
- Curbside delivery only
- Delivery appointment with the carrier
- Someone must be available to receive the shipment
- Customers are responsible for moving the table indoors
How long does delivery take?
- Ontario & Quebec: 1–3 business days
- Manitoba, Saskatchewan, New Brunswick & Nova Scotia: 2–6 business days
- British Columbia, Alberta, PEI & Newfoundland: 4–8 business days
- Northern & Remote Areas: 7–10 business days
Delivery times are estimates and may vary.
Returns
What is your return policy?
Returns require prior authorization and must be:
- Unused
- In original packaging
- In resalable condition
- Returned within the eligible return period
A restocking fee may apply on non-defective returns.
Are all products returnable?
No. Due to hygiene and safety regulations, certain items are non-returnable, including:
- Needles & syringes
- Compression garments
- Selected pillows
- Opened or used products
- Products marked Final Sale or Non-Returnable
- Special order items
- Toilet seat and mobility items
Who pays return shipping?
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Warranty
Do your products include a warranty?
Most products are covered by the manufacturer's warranty. Warranty coverage varies by manufacturer and product.
What if my product arrives damaged?
Please contact us within 48 hours of delivery and provide photos of the damaged product and packaging so we can assist you promptly.
Backorders
What happens if my item is on backorder?
If an item is temporarily unavailable, we'll notify you with an estimated shipping date. You may choose to wait for the item or contact us to discuss available alternatives.