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TRUSTED BY CANADIANS SINCE 2007 🍁
TRUSTED BY CANADIANS SINCE 2007 🍁

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FAQ

Hours

When are you open?

Monday to Friday from 9 am to 4 pm EST

Want to contact us after hours?

Call us during our hours:

Toll-Free (Monday-Friday 9 AM EST to 4 PM EST):
1-(866)-840-2832

Local Number (Monday-Friday 9 AM EST to 4 PM EST):
(416) 230-4464

Or get in touch with us via email:
info@therapysupply.ca

Orders

How long will it take for me to receive my order?

Ontario and Quebec –  Approximately 1 to 3 business days

Manitoba, New Brunswick, Saskatchewan & Nova Scotia – Approximately 2 to 6 business days

British Columbia, Alberta,  Prince Edward Island & Newfoundland – Approximately 4 to 8 business days

Any Territories and Remote areas – Approximately 7 to 10 business days.

In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue.  Note: It is the customer’s responsibility to provide a reliable shipping address. If a Canada post tracking confirmation, or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost. We will ship your order to the address EXACTLY as it is input on our website, therefore orders returned to us undelivered due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.

Can I update my address?

Yes, you can update your address as long as your order hasn’t already shipped. The best way to ensure the change is made is to contact us as soon as possible:

  • Toll-Free (Mon–Fri, 9 AM–4 PM EST): 1-866-840-2832
  • Local (Mon–Fri, 9 AM–4 PM EST): (416) 230-4464
  • Email: info@therapysupply.ca
Will I receive a tracking number once I place an order?

Yes, once your order is shipped, a tracking number will be automatically emailed to you.

Contact Us

1-(866)-840-2832

Fast Shipping

Fast shipping Canada-wide

Refund Policy

30-day return policy

Therapy Supply

About Therapy Supply

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